Once logged into the portal, click the profile link () at bottom of your screen. Then click the "Reset Security Questions" option.
Hide
I've been locked out of the patient portal. How do I regain access? +
For security purposes, if you are locked out of the portal you must bring photo identification to a Sexual Health Clinic to regain access to the portal.
Hide
When can I expect a response to my messages sent to the clinic? +
Clinic staff will return your message within 2 business days. If your message is sent after hours on Fridays or during a holiday you can expect a response on the next business day.
Hide
Why aren't all my lab results available in the portal? +
Most lab results are available in the portal 7-10 business days after the test was done. Some test require you to return to the clinic for consultation before they can be posted online. If it is outside of the 7-10 day period or you did not get a message to return to clinic please call 877-364-8191 Monday through Friday 9am to 4:30pm.
Hide
How do I update my contact information? +
On your next visit to a Sexual Health Clinic, please be sure to let the registration staff know about any changes to your demographic or contact information.
Hide
Who has access to my information? +
We take patient confidentiality very seriously therefore, patients are the only ones who can get access to their health information on the portal. It is important to keep your security questions and other login information private. Please see our Privacy Policy for more information.
Hide
How do I reschedule my referral appointment? +
From the home screen select Referrals () then click on the appointment you wish to reschedule. There will be a phone number to call and speak to someone at the referral location.
Hide
How do I know when I need my next vaccine? +
From the home screen select Treatment History. There you can review a list of the vaccines you've received from our clinics, the date you received it and the date the next vaccine should be given.
Hide
What if I don't understand my test results? +
It is our policy to have someone attempt to contact you if your results require an additional visit. You can also call the call center at 877-364-8191 Monday through Friday 9am to 4:30pm if you have any questions.
The Sexual Health Patient PortalPortal is a HIPAA-compliant web application developed by the Bureau of Sexually Transmitted Infections within the NYC Department of Health and Mental Hygiene.
Patients can:
access test results online 24/7
communicate securely with clinic staff
view treatment and vaccine history
learn about sexual health
To change the text size on NYC.gov you can use your web browser's settings. Most browsers include functionality to let you increase or
decrease the text on a web page. For example, to increase text size using:
Chrome
In the menu to the right of the address bar, select and set Zoom level. Menu > Zoom > +
Firefox
In the View menu, select Zoom. View > Zoom > Zoom In
Internet Explorer
In the View menu, select Text Size. View > Text Size > Largest
Safari
In the View menu, select Zoom In. View > Zoom In Macintosh Shortcut: Command+
No Web Browser Endorsement
Common browsers are included in this page; mention of a specific browser does not imply endorsement or recommendation.
